Presenting a 2-day workshop on ITIL ® v3 FOUNDATION COURSE at Mumbai during 26th-27th July 2008 on a Week-end

COURSE DETAILS

Dear Business Partner,

We are pleased to announce a 2-day workshop to build your competence in the area of ITIL ® v3 FOUNDATION COURSE at Mumbai during 26th-27th July 2008 on a Week-end.

WORKSHOP OVERVIEW (ITIL v3 FOUNDATION COURSE)

What is ITIL?

ITIL is a framework of best practice techniques to facilitate the delivery of high-quality information technology services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.

As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure.

The names "ITIL" and "IT Infrastructure Library" are Registered Trade Marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury.

The new version of this framework is ITIL v3 launched in 2007.

Learning Objectives:

Understand the key principles and concepts of IT Service Management.
Understand the benefits it can bring to your organization.
Understand the various processes in Service Management and how they relate to the Service Lifecycle.
Understand the IT Organization structure and the roles involved with the Service Lifecycle.
Understand the relationships among the components of the processes
Understand the ways to measure the effectiveness of the Service Lifecycle

Audience : ITIL FOUNDATION v3

IT Managers
IT Staff and process owners
IT Consultants
Key Business Users
Quality Assurance Professionals
IT Developers
IT Auditors
IT Management
IT Service Management Professionals
Application, Project and Business Managers directly involved in IT
Executives managing, implementing and operating IT services in-house or for external customers.
Any member of an IT organization in delivery of IT services.

COURSE OUTLINE

Day 1

*Introduction to Key Concepts of IT Service Management

*Brief Introduction to IT Governance Frameworks

*Evolution of Information Technology Infrastructure Library

*Service Management As A Practice

Life Cycle Phase - Service Strategy
Life Cycle Phase - Service Design
Life Cycle Phase - Service Design
Life Cycle Phase - Service Transition
Life Cycle Phase - Service Operation
Life Cycle Phase - Continual Service Improvement

*Functions and Processes in Service Strategy

Financial Management
Service Portfolio Management
Demand Management

*Functions and Processes in Service Design

Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management

*Case Study

Day 2

*Focus On Functions and Processes In ITIL V3

*Day 1 Recap

*Functions and Processes in Service Transition

Transition Planning & Support
Change Management
Service Asset & Configuration Management
Release & Deployment management
Service Validation & Testing
Evaluation
Knowledge Management

*Case Study

*Functions and Processes in Service Operation

Event management
Incident Management
Request Fulfillment
Problem Management
Access Management
Monitoring and control
IT Operations
Service Desk

*Case Study

*Life Cycle Phase - Continual Service Improvement

CSI Improvement Process
Service Reporting

Recap

*Preparing for ITIL v3 Foundation Exam

*Q & A

Thanks and Regards

Preeti Sharma
Director: Marketing, Pragati Software Pvt. Ltd.
URL: www.pragatisoftware.com

INSTRUCTOR PROFILE

Mr. Parag Patki is ITIL Certified, Certified Information System Auditor (CISA) from ISACA, USA, CISSP from ISC2, USA and BS 7799 Lead Auditor from BSI, UK. His domain expertises are IT Service Management and Information Security Management.

He has 12+ years experience in IT Services and is a recognized trainer. In last 6 years he has trained over 2000 participants on various IT disciplines including ITIL, ISO 20000, ISO 27001, COBIT, Cyber Law and Penetration testing. He has also spoken at national / international conferences and leading professional member organizations like ISACA Chapter in Mumbai.

Mr.Parag has been a leading consultant who has worked on ITIL, ISO 20000, ISO 27001 and ISO 9001 consulting projects. He has led projects of ITIL implementation in ONGC (a fortune 500 Company), GTL Limited, Star TV and Maersk. He has trained and worked with teams for ITIL implementation from Reliance Industries Limited, CMS Limited, Aker Kvarner Powergas, Datamatics Techlogies Ltd.

He has also led ISO 27001 implementation projects in Aptech Limited, Ship Building Center, GTL Limited, Mahindra and Mahindra Limited, TVS Limited, Tech Process Limited. He was also involved in implementation of ISO 9000 in a BPO company and a Telecom infrastructure Company.

His articles are published in Indian Express group, a leading publication house in India.

He loves training and is a hard-core trainer. His style of training of making things simple, mixed with humor, makes participants comfortable through out the training sessions.

REGISTRATION DETAILS

Rs. 15,000 per participant + 12.36% Service Tax. INR
Discount Schemes
Particulars	Discount
Group Booking (4- 6 pax)	8%
Group Booking (7 or more pax)	12%
Notes:
Workshop Time: 9:30 am to 6:30 pm
Workshop Venue:
Pragati Software Pvt. Ltd., 207, Lok Center, Marol Maroshi Road, Andheri (E), Mumbai 400 059. India
Payment:
100% Advance along with registration through a cheque in favour of Pragati Software Pvt. Ltd. payable at Mumbai.
Certification:
Assistance will be provided for appearing in the Examination.
Registration compulsory:
Please note that you need to register for these programs atleast 10 days in advance from the start date of the training. We would be unable to accommodate any participants on the day of the training without prior registration.
Sufficient Enrolment Needed:
Pragati Software reserves the right to postpone any program due to insufficient enrolments.
Infrastructure on Hire:
We are happy to provide to our customers our infrastructure for hire. We have 12 classrooms of varying sizes,1:1 computer facilities, LCD, Internet connectivity, etc. For those you are interested in the same, please contact us.
Contact US:
Tel: +91- 22- 2920 1583, 2920 6976, 2925 7840, 2920 9720, 2920 4122, 2925 7632, 2920 4130, 2920 8902, 2925 3052, 2925 7689, 2920 7387, 2920 6329 Fax. No: +91-22- 2920 7388.
Email ID:
preeti.sharma@pragatisoftware.com URL:www.pragatisoftware.com
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