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Dear Business Partner,
We are pleased to announce a Quarterly Open Workshop to build your competence in the area of ITIL ® V3 Foundation Course during October - December 2009.
Some of the companies who have trained with us are ABN Amro Central Enterprises Services Pvt Ltd, Bank Of America, Essar Information Technologies Limited, France Telecom Group, HDFC Bank, Hindustan Construction Co. Limited, Integreon Managed Solutions, Intelenet Global Services, J P Morgan Services India Pvt Ltd, Nelco Ltd, NSE.IT Limited, Nycomed Pharma Pvt Ltd, Siemens Information Systems Ltd, Standard Chartered Bank, Symantec Software India Pvt Ltd, Tata AIG Life Insurance Co Ltd, Transocean Offshore International venture Ltd, Wipro Infotech Limited, Yes Bank and many more...
So hurry! Please send your nominations. REGISTER NOW!
We also offer all of these programs as Client Batches. The location of the training could be either the Client Location or at our Training Center. If you do have smaller batch sizes, then you could consider nominating them in the Open Workshops on the dates mentioned below.
CERTIFICATION: Examination Coupons for ITIL V3 are available and can be arranged at an extra charge.
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Workshop Overview: |
What is ITIL?
ITIL is a framework of best practice techniques to facilitate the delivery of high-quality information technology services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.
As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. |
Workshop Objectives:
• Understand the key principles and concepts of IT Service Management.
• Understand the benefits it can bring to your organization.
• Understand the various processes in Service Management and how they relate to the Service Lifecycle.
• Understand the IT Organization structure and the roles involved with the Service Lifecycle.
• Understand the relationships among the components of the processes.
• Understand the ways to measure the effectiveness of the Service Lifecycle.
• Preparing for ITIL v3 Foundation Exam.
Detailed Course Outline link:
ITIL @ V3 Foundation Course
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Who should attend:
• IT Managers
• IT Staff and process owners
• IT Consultants
• Key Business Users
• Quality Assurance Professionals
• IT Developers
• IT Auditors
• IT Management
• IT Service Management Professionals
• Application, Project and Business Managers directly involved in IT
• Executives managing, implementing & operating IT services in-house or for external
customers
• Any member of an IT organization in delivery of IT services
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OCTOBER 2009 |
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NOVEMBER 2009 |
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DECEMBER 2009 |
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Payment Terms: |
* Please Note: Course fees are in INR / per participant + 10.30% Service Tax.
100% Advance along with registration through a cheque drawn in favour of Pragati Software Pvt. Ltd. payable at Mumbai. |
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Lead instructor - Mr. Parag Patki |
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Mr. Parag Patki is ITIL Certified, Certified Information System Auditor (CISA) from ISACA, USA, CISSP from ISC2, USA and BS 7799 Lead Auditor from BSI, UK. His domain expertises are IT Service Management and Information Security Management. |
Mr.Patki currently as a Principal Consultant, is heading the Consulting Division of a part of the transnational US$ 300 million PCS group a leading IT Solutions and Services Company.
His domain expertise is IT Governance, IT Service Management, Information Security Management and Project Management.
He has 14+ years experience in IT Services and is a recognized trainer. In last 6 years he has trained over 2600 participants on various IT disciplines including ITIL, ISO 20000, ISO 27001, PMBOK, COBIT, Cyber Law and Penetration testing. He has also spoken at national / international conferences and leading professional member organizations like ISACA Chapter in Mumbai.
Mr.Parag has been a leading consultant who has worked on ITIL, ISO 20000, ISO 27001 and ISO 9001 consulting projects. He has lead multiple large Infrastructure Management and BPO projects with team size over 350+ members. He has led projects of ITIL/ISO 20000 implementation in ONGC (a fortune 500 Company), GTL Limited, TVS Iyengar and Sons Limited and Star TV. He has trained participants from leading organizations such as Reliance Industries Limited, Reliance Infocom, France Telecom, Yes Bank, NSE IT, J P Morgan and Chase, Citibank, Aker Kvarner, etc.
He has also led ISO 27001 implementation projects in Aptech Limited, Ship Building Center, GTL Limited, TVS Iyengar and Sons Limited, Tech Process Limited. He was also involved in implementation of ISO 9000 in a BPO company and a Telecom infrastructure Company.
His articles are published in Indian Express group, a leading publication house in India.
He loves training and is a hard-core trainer. His style of training of making things simple, mixed with humor, makes participants comfortable through out the training sessions.
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Workshop Details: |
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| Sufficient Enrolment Required: |
| Pragati Software reserves the right to postpone any program due to insufficient number of enrolments.
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| Compulsory Registration: |
| Please note that you need to register for these programs atleast 7 days in advance to the start date of the training. We would be unable to accommodate any participants on the day of the training without prior registration. |
| Infrastructure: |
We shall provide the entire infrastructure for the training. Study material as applicable would be provided. We shall provide vegetarian lunch, tea and biscuits for the participants.
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Thanks & Regards,
Preeti Sharma
Director - Marketing
Follow Pragati Software on Twitter: www.twitter.com/PragatiSoftware
Follow Pradyumn Sharma on Twitter: www.twitter.com/PradyumnSharma |
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