|
| |
ITIL Essentials Calendar Program
|
TRAINING SCHEDULE DETAILS:ii |
|
Subject
|
ITIL ESSENTIALS
(IT Infrastructure Library) |
|
Duration: |
2 Days |
|
Dates: |
28th - 29th July,
2007 |
|
Fees: |
Rs. 10,000/- per person + Service Tax
(12.36%)
(Includes courseware, lunch, Tea/Coffee and
Participation Certificate) |
|
Venue: |
Pragati Software Pvt. Ltd.
207, Lok Center, Marol Maroshi Road, Andheri
(E), Mumbai 400 059 |
|
Timings: |
9:30 am to 5:30 pm |
|
|
|
WORKSHOP
OVERVIEW (ITIL ESSENTIALS) |
What
is ITIL?
This workshop is designed to introduce you to ITIL
(IT Infrastructure Library), the most widely
accepted approach to IT Service Management in the
world. ITIL provides a comprehensive and consistent
set of best practices for IT Service Management.
-
To understand how an integrated framework, based
on ITIL best practice guidelines enables an
organization to support and deliver quality IT
services.
-
To prepare participants for ITIL Foundation
examination from ISEB / EXIN in IT Service
Management.
-
To ensure participants gain from real life
situations experience of the trainer and
participants.
-
To ensure that participants gain an overview
into ITIL implementation issues.
|
Audience: |
|
|
|
Workshop
Coverage: |
-
Importance of Process oriented way of
working
-
Clear distinction between best practices
and certifications
-
Growth of ITIL
-
ITIL Processes and the way they fit into
Service Management Practices
-
ITIL Foundation examination set up and
further certifications
-
Service Support Processes and Functions:
-
Service Desk
-
Incident Management
-
Problem Management
-
Configuration Management Database
-
Change Management
-
Release Management
-
Service Delivery Processes:
-
Service Level Management
-
Availability Management
-
Capacity Management
-
IT Service Continuity Management
-
Financial Management for IT Service
Management
|
On
completion of this Workshop you will be able to:
-
Identify the various ITIL processes that can be
implemented in your organization.
-
Identify the benefits of implementing each ITIL
process in your organization.
-
Identify the basic concepts related to each ITIL
process.
-
Identify the activities and roles involved in
each process.
-
Identify the relationship of each ITIL process
with other processes.
-
Identify the factors that affect the
effectiveness of each ITIL process.
|
|
|
LEAD INSTRUCTOR: |
|
Mr. R P
Dumasia.
Mr. R P
Dumasia, the Lead Instructor is certified in ITIL.
He is an
experienced trainer and brings 30 years of diverse experience in
Information technology covering Operations, Systems &
Management. He has worked on various platforms and technologies
in multiple roles and responsibilities. He handles training in
ITIL Processes, Software Engineering, Project Management on a
professional basis. He is invited as a speaker in seminars on
Technology management and Governance issues.
He has served in Shipping Industry at The Great Eastern Shipping
Company Ltd., P&O Containers and with Consumer companies Colgate
Palmolive and Tata Tea, and a multi-product manufacturing
company Godrej & Boyce.
He has set up Help Desk, handled Service Support Activities for
an outsourced project of IBM, taking over the in-house IT team
and running unit as an integrated Service Support team. He has
helped set up processes for service delivery and support for
Operations, Network Management and applications support.
He has
consulting experience with Gulf Air, Alitalia Airways, Chevron
Manning and NGEF. With tremendous exposure to IT strategic
planning, IT service Delivery and support, Software project &
facilities management, he brings with him and in-depth user
perspective to his academic and teaching assignments. Mr
Dumasia's experience in real life situations, coupled with
excellent & proven training methodology gives a learning
experience to the participants. |
|
SPECIAL DISCOUNT SCHEME: |
|
PARTICIPANTS |
DISCOUNT |
|
Corporate Discount: Group of 4 or more participants |
5 %
|
|
|
REGISTRATION
DETAILS: |
|
|
Registration compulsory: |
Please note
that you need to register for these programs atleast 10 days in
advance from the start date of the training. We would be unable
to accommodate any participants on the day of the training
without prior registration. |
|
Sufficient
Enrolment Needed: |
Pragati
Software reserves the right to postpone any program due to
insufficient enrolments. |
|
Infrastructure on Hire:
|
We are happy
to provide to our customers our infrastructure for hire. We have
9 classrooms of varying sizes, 1:1 computer facilities, LCD,
Internet connectivity, etc. For those you are interested in the
same, please contact us. |
|
|
