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Dear Business Partner,
Greetings from
We are pleased to announce a quarterly open workshop to build your competence in the area of ITIL ® V3 Foundation Course at MUMBAI during May - July 2009.
Some of the companies who have trained with us are ABN Amro Central Enterprises Services Pvt Ltd, Essar Information Technologies Limited, France Telecom Group, Hindustan Construction Co. Limited, Integreon Managed Solutions, Intelenet Global Services, J P Morgan Services India Pvt Ltd, Nelco Ltd, NSE.IT Limited, Nycomed Pharma Pvt Ltd, Siemens Information Systems Ltd, Standard Chartered Bank, Symantec Software India Pvt Ltd, Tata Aig Life Insurance Co Ltd, Transocean Offshore International venture Ltd, Wipro Infotech Limited, Yes Bank and many more...
So hurry! Please send your nominations. REGISTER NOW!
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Workshop Overview: |
What is ITIL?
ITIL is a framework of best practice techniques to facilitate the delivery of high-quality information technology services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.
As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. |
Workshop Objectives:
• Understand the key principles and concepts of IT Service Management.
• Understand the benefits it can bring to your organization.
• Understand the various processes in Service Management and how they relate to the Service Lifecycle.
• Understand the IT Organization structure and the roles involved with the Service Lifecycle.
• Understand the relationships among the components of the processes.
• Understand the ways to measure the effectiveness of the Service Lifecycle.
• Preparing for ITIL v3 Foundation Exam.
Detailed Course Outline link:
ITIL @ V3 Foundation Course
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Who should attend:
• IT Managers
• IT Staff and process owners
• IT Consultants
• Key Business Users
• Quality Assurance Professionals
• IT Developers
• IT Auditors
• IT Management
• IT Service Management Professionals
• Application, Project and Business Managers directly involved in IT
• Executives managing, implementing & operating IT services in-house or for external
customers
• Any member of an IT organization in delivery of IT services
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Course Schedule |
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Lead instructor - Ms. Rohini Shaligram-Joshi |
Ms. Rohini Shaligram-Joshi is a CISA (Certified Information System Auditor), CISM (Certified Information Security Manager), CGEIT (Certified in Governance of Enterprise IT), ITIL V2 and V3 Foundation and BS 25999 LA (Business Continuity Planning).
Ms. Rohini Shaligram-Joshi is a Sr. Consultant having 20+ years of experience in the IT industry which includes 10+ years in IT operations. She is currently the Delivery Head for IT Service Management training and consulting business in PCS Technology Ltd., Mumbai.
Rohini has domain expertise in IT Service Management and is a renowned trainer for ITIL. She has successfully led projects for BS 15000/ISO 20000, ISO 27001 and BS 25999 implementations and has been a SME (subject–matter-expert) on IT Service Management to a leading company for e-learning products. She is also a consultant for IT Service Management frameworks like MOF (Microsoft Operation Framework) and CobiT (Control Objectives for Information and Related Technology).
Rohini has trained over 700 candidates in ITIL V2/V3 Foundation and BS 15000/ISO 20000 implementation including Project Management through various public and corporate training programs in India and overseas. |
Workshop Details: |
| Course Fees: |
| Rs.12,000/- Per Person + 10.30% Service Tax. |
| Send Your Nomination To: |
| preeti.sharma@pragatisoftware.com |
| Discount Schemes: |
5% Discount (Nominations received before 9th every month)
8% Discount - group booking 3 - 6 participants.
12% Discount - group booking 7 or more participants. |
| Mode of Payment: |
| 100% Advance along with registration through a cheque in favour of Pragati Software Pvt. Ltd. payable at Mumbai.. |
| Workshop Timings: |
9.30 a.m. to 6.30 p.m.
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| Workshop Venue: |
Pragati
Software Pvt. Ltd.
Lok Center
Marol Maroshi Road
Andheri (E)
Mumbai - 400 059.
Tel: +91-22-29201583, 29204130, 29257840, 30910000
Fax: +91-22-29207388
Email:preeti.sharma@pragatisoftware.com
URL: http://www.pragatisoftware.com
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| Certification: |
| Examination coupons for ITIL V3 are available and can be arranged at an extra charge.
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| Sufficient Enrolment Required: |
| Pragati Software reserves the right to postpone any program due to insufficient number of enrolments.
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| Compulsory Registration: |
| Please note that you need to register for these programs atleast 6 days in advance to the start date of the training. We would be unable to accommodate any participants on the day of the training without prior registration. |
| Infrastructure: |
| We shall provide the entire infrastructure for the training. Study material as applicable would be provided. We shall provide vegetarian lunch, tea and biscuits for the participants.
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| Course Contents: |
| These programs are run only for standard course contents and standard duration. In case the client expects customised course contents, we will not be obliged to maintain the duration, dates and charges. Customized course contents would need to be addressed differently.
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Thanks & Regards,
Preeti Sharma
Director - Marketing
Follow Pragati Software on Twitter: www.twitter.com/PragatiSoftware
Follow Pradyumn Sharma on Twitter: www.twitter.com/PradyumnSharma |
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