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TRAINING SCHEDULE DETAILS: |
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Subject |
ITIL
FOUNDATION
(IT Infrastructure Library)
Latest
Version 3.0 |
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Duration: |
2 Days |
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Dates: |
07th
- 08th February,
2008 |
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Fees: |
Rs. 14,000/- per person +
Service Tax (12.36%)
(Includes courseware, lunch,
Tea/Coffee and Participation
Certificate) |
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Payment: |
100%
Advance along with
registration through a cheque in
favour of
Pragati Software Pvt.
Ltd. payable
at Mumbai. |
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Venue: |
Pragati Software Pvt. Ltd.
207, Lok Center, Marol Maroshi
Road, Andheri (E), Mumbai 400
059 |
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Timings: |
9:00 am to 6:00 pm |
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Special Discount Scheme: |
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PARTICIPANTS |
DISCOUNT |
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Corporate Discount:
Group of 4 or more
participants |
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WORKSHOP
OVERVIEW (ITIL FOUNDATION) Version 3.0
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What
is ITIL?
This workshop is designed to introduce you to
ITIL (IT Infrastructure Library), the most
widely accepted approach to IT Service
Management in the world. ITIL provides a
comprehensive and consistent set of best
practices for IT Service Management.
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Audience
: ITIL FOUNDATION v3
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IT Managers
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IT staff and process owners
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IT Consultants
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Key Business Users
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Quality Assurance Professionals
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IT Developers
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IT Auditors
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IT Management
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IT Service Management Professionals
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Application, Project and Business
Managers directly involved in IT
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Executives managing, implementing
and operating IT services in-house
or for external customers.
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Any member of an IT organization in
delivery of IT services.
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Workshop Outline: ITIL v3 |
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Service Management as a practice
Comprehension
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Service Lifecycle Comprehension
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Key Principles and Models
Comprehension
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Key Concepts Awareness
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Selected Processes Awareness
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Selected Roles Awareness
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Selected Functions Awareness
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Technology and Architecture
Awareness
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Introduction to ITIL® and best
practice.
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Service Strategy, including the four
main activities of strategy, Service
Portfolio and Service Catalogue
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Service Design, including the
Service Design package, Service
Level Management and the 4Ps
(People, Processes, Products,
Partners)
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Service Transition, including Change
Management
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Service Operation, including
Incident Management and the Service
Desk
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Continual Service Improvement,
including 7-step improvement
process, Deming Cycle and the CSI
model.
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ITIL Qualification scheme Awareness
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Sample tests
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LEAD
INSTRUCTOR: |
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Mr. R P Dumasia, the Lead Instructor is certified in ITIL.
He is an
experienced trainer and brings 30 years of diverse
experience in Information technology covering Operations,
Systems & Management. He has worked on various platforms and
technologies in multiple roles and responsibilities. He
handles training in ITIL Processes, Software Engineering,
Project Management on a professional basis. He is invited as
a speaker in seminars on Technology management and
Governance issues.
With tremendous exposure to IT strategic planning, IT
service Delivery and support, Software project & facilities
management, he brings with him an in-depth user perspective
to his academic and teaching assignments. Mr Dumasia's
experience in real life situations, coupled with excellent &
proven training methodology gives a learning experience to
the participants. |
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REGISTRATION DETAILS: |
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Registration compulsory: |
Please
note that you need to register for these programs atleast 10
days in advance from the start date of the training. We
would be unable to accommodate any participants on the day
of the training without prior registration. |
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Sufficient Enrolment Needed: |
Pragati
Software reserves the right to postpone any program due to
insufficient enrolments. |
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Infrastructure on Hire:
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We are
happy to provide to our customers our infrastructure for
hire. We have 9 classrooms of varying sizes, 1:1 computer
facilities, LCD, Internet connectivity, etc. For those you
are interested in the same, please contact us. |
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Upcoming Events
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Schedule |
Duration |
Workshop |
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Jan
28th-31st, 2008 |
4 |
Design Patterns |
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Jan 18th-19th, 2008 |
2 |
Data Mining |
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Jan 28th-30th, 2008 |
3 |
Dataware Housing using MS SQL
Server 2000 |
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Jan 19th-21st, 2008 |
2 |
Spring Framework |
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Jan 22nd-23rd, 2008 |
2 |
Hibernate |
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Jan 19th, 2008 |
1 |
Leadership Skills |
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Jan 22nd-24th, 2008 |
3 |
MS SQL Server 2005 DBA |
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Jan 28th-31st, 2008 |
4 |
Informatica 7.1 |
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Jan 30th-31st, 2008 |
2 |
Software Project Management
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For Confirmations & Registrations, please send email to
preeti.sharma@pragatisoftware.com.
Need More
Information:
www.pragatisoftware.com
Tel: +91-
22- 2920 1583, 2920 6976, 2920 9720, 2920 4122, 2925 7632, 2920
4130, 2920 8902,
2925 3052, 2925
7689, 2920 7387, 2920 6329,
2925 7840.
Fax. No : +91-22- 2920 7388.
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