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Greetings from Pragati Software!
We are pleased to announce a 2-day workshop to build your
competence in the area of
ITIL FOUNDATION latest version v3 at
Mumbai during 26th-27th April 2008
which is a weekend.
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TRAINING SCHEDULE DETAILS: |
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Subject: |
ITIL
FOUNDATION
(IT Infrastructure Library)
Latest
Version 3 |
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Duration: |
2 Days |
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Dates: |
26th - 27th April, 2008 |
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Fees: |
Rs. 14,500/- per person + Service
Tax (12.36%)
(Includes courseware, lunch,
Tea/Coffee and Participation
Certificate) |
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Payment: |
100%
Advance along with
registration through a cheque in
favour of
Pragati Software Pvt. Ltd.
payable at Mumbai.
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Venue: |
Pragati Software Pvt. Ltd.
207, Lok Center, Marol Maroshi Road,
Andheri (E), Mumbai 400 059 |
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Timings: |
9:00 am to 6:00 pm |
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Special Discount Scheme: |
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PARTICIPANTS |
DISCOUNT |
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Corporate Discount:
Group of 4 or more
participants |
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WORKSHOP
OVERVIEW (ITIL FOUNDATION) Version 3 |
What
is ITIL?
This workshop is designed to introduce you to ITIL
(IT Infrastructure Library), the most widely
accepted approach to IT Service Management in the
world. ITIL provides a comprehensive and consistent
set of best practices for IT Service Management.
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Audience
: ITIL FOUNDATION v3 |
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IT Managers
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IT staff and process owners
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IT Consultants
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Key Business Users
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Quality Assurance Professionals
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IT Developers
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IT Auditors
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IT Management
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IT Service Management Professionals
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Application, Project and Business
Managers directly involved in IT
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Executives managing, implementing and
operating IT services in-house or for
external customers.
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Any member of an IT organization in
delivery of IT services.
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Workshop Outline:
ITIL FOUNDATION v3 |
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Service Management as a Practice
Comprehension
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Service Lifecycle Comprehension
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Key Principles and Models Comprehension
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Key Concepts Awareness
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Selected Processes Awareness
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Selected Roles Awareness
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Selected Functions Awareness
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Technology and Architecture Awareness
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Introduction to ITIL® and best practice.
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Service Strategy, including the four
main activities of strategy, Service
Portfolio and Service Catalogue
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Service Design, including the Service
Design package, Service Level Management
and the 4Ps (People, Processes,
Products, Partners)
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Service Transition, including Change
Management
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Service Operation, including Incident
Management and the Service Desk
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Continual Service Improvement, including
7-step improvement process, Deming Cycle
and the CSI model.
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ITIL Qualification scheme Awareness
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Sample tests
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LEAD
INSTRUCTOR: |
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Mr. Rohini Shaligram , the Lead Instructor is certified in ITIL.
Rohini, a
Sr. Consultant, with over 18 years experience in the IT industry
is currently heading the IT Service Management training and
consulting business for a leading consulting company.
Rohini, has
domain expertise in IT Service Management and is a renowned
trainer for ITIL and is an experienced BS 15000 / ISO 20000
implementer. She has been a SME (subject –matter-expert) on IT
Service Management to Lionbridge, a leading international
company for e-learning products and is also a consultant for MOF
(Microsoft Operation Framework) and CobiT (Control Objectives
for Information and Related Technology)
Rohini has
trained over 600 participants on ITIL and ISO 20000 through
various seminars and corporate training programs. She has
trained IT teams of leading companies like Reliance Industries
Ltd, Reliance Communications Limited, Star TV, CMS Limited, GTL
Limited, Aker Kvarner Powergas and her public trainings on ISO
20000 have been attended by senior IT professionals from a wide
spectrum of industries like Datamatics Technologies Ltd, Great
Eastern Shipping Corp. Ltd, Polaris, L&T Infotech, PNB Paribas,
Kotak Mahindra. She received an overwhelming response for her
brief lecture on ITIL Awareness at leading professional member
organization like ISACA, Mumbai chapter.
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REGISTRATION
DETAILS: |
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Registration compulsory: |
Please note
that you need to register for these programs atleast 10 days in
advance from the start date of the training. We would be unable
to accommodate any participants on the day of the training
without prior registration. |
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Sufficient
Enrolment Needed: |
Pragati
Software reserves the right to postpone any program due to
insufficient enrolments. |
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Infrastructure on Hire:
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We are happy
to provide to our customers our infrastructure for hire. We have
9 classrooms of varying sizes, 1:1 computer facilities, LCD,
Internet connectivity, etc. For those you are interested in the
same, please contact us. |
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Upcoming Events
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|
Schedule |
Duration |
Workshop |
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April 14th-16th, 2008 |
3 |
EJB 3.0 |
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April 18th-19th, 2008 |
2 |
Business Intelligence – Data Analysis Techniques |
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April 24th-26th, 2008 |
3 |
Dataware Housing using MS SQL Server 2000
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April 9th-10th, 2008 |
2 |
Spring Framework |
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April
7th-8th, 2008 |
2 |
Hibernate |
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April 19th, 2008 |
1 |
Leadership Skills |
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April 22nd-23rd, 2008 |
2 |
JSF 1.2 |
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April
16th-21st, 2008 |
4 |
Ajax on Java |
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April
24th-26th, 2008 |
3 |
Biztalk 2006 |
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April
21st-25th, 2008 |
5 |
Java EE 5 |
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April 11th-15th,
2008 |
3 |
Java Struts 1.2 |
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For Confirmations & Registrations, please send email to
preeti.sharma@pragatisoftware.com.
Need More Information:
www.pragatisoftware.com
Tel: +91- 22-
2920 1583, 2920 6976, 2920 9720, 2920 4122, 2925 7632, 2920 4130, 2920
8902,
2925 3052, 2925
7689, 2920 7387, 2920 6329,
2925 7840.
Fax. No :
+91-22- 2920 7388.
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