ISO/IEC 20000-1:2005 is a standard available to IT to support their best practice Endeavour's. It sets benchmarks to be achieved and works hand-in-hand with a practical methodology, such as the IT Infrastructure Library (ITIL), to achieve excellence in IT Service Management.

An excellent driver and motivator for achieving best practice, ISO 20000 also provides evidence and certainty as to the quality and relevance of services being delivered by IT to the business. It is especially useful for IT organizations providing outsourced IT services where evidence of quality is a major market differentiator.

The main difference between ITIL and ISO20000 is the possibility of certification by an independent auditor. This, and other qualities, makes it an interesting concept from a governance perspective.

Course Objectives:
The objective of this course is to help the participants understand the benefits of considering or implementing ISO 20000. Participants will be able to:
 • Understand what ISO 20000 is
 • Review the benefits that it can bring
 • Explore the relationships with other IT Frameworks
 • Develop ITSM manual and processes
 • Drive the team for ISO 20000 Certification

Who should attend:
 • IT Managers, IT Staff and Process Developers
 • Project and Business Managers involved in IT
 • Application Developers

Detailed course outline: click here  

BS ISO/IEC 27001:2005 The Information Age has been one of the master narratives of our times. The changed scenario in the past decade has directed focus of the top management on devising new ways of protecting information assets. Organizations have recognized the requirement of addressing their security risks and protecting confidential information, along with personal, financial or other sensitive data relating to employees, and business partners.

When it comes to implementing best practice for information security management system (ISMS), the best point of reference is BS ISO/IEC 27001, an internationally recognized standard in this field. ISO 27001 provides a specification for ISMS and the foundation for third-party audit and certification. The basic objective of the standard is to help establish and maintain an effective information management system, using a continual improvement approach. ISO 27001 has synergies with other disciplines such as Quality Management System (ISO 9001), and I.T. Service Management System (ISO 20000) which enables an organization to look at Integrated Management Frameworks in order to address implementation challenges.

Course Objectives:
At the end of this course, you will be able to :
 • Understand Information Security Concepts
 • Understand the challenges in handling Information security roles
 • Create a business case for Information Security initiatives
 • Understand requirements of ISO 27001
 • Security Risk Management
 • Develop ISMS Manual, and Strategy for ISMS roll out
 • Drive the team for achieving ISO 27001 certification

Who should attend:
Any individual who has basic knowledge of IT and business processes.

Detailed course outline: click here  

Mr. Parag Patki is ITIL Certified, Certified Information System Auditor (CISA) from ISACA, USA, CISSP from ISC2, USA and BS 7799 Lead Auditor from BSI, UK. His domain expertises are IT Service Management and Information Security Management.

Education: B.E., CISA (ISACA, USA), CISM (ISACA, USA), CISSP (ISC2, USA), ITIL, BS 7799 LA

Parag has more than 14 years experience in IT which includes 6+ years of experience in IT Services including Education & Training, Application Development and BPO and 8+ years of experience in consulting in IT governance, Parag heads Consulting Division at PCS, one of the pioneers in Information Technology field in India.

Parag brings with him, immense project management knowledge in the field of consulting for IT Strategy, IT Service Management, Information Security services and Business Continuity Management. Parag has led projects of ITIL implementation in ONGC (a fortune 500 Company), GTL Limited, Star TV and Maersk. He has also led ISO 27001 implementation projects in Aptech Limited, Ship Building Center, GTL Limited, Bodhiglobal LPO, TVS Iyengar and Sons Limited, Tech Process Limited.

Parag is an active speaker on various IT disciplines including ITIL v2/v3, ISO 20000, ISO 27001, BS 25999, COBIT, Cyber Law and Ethical Hacking. He has also presented papers at numerous national / international conferences and leading professional member organizations like ISACA Chapter in Mumbai. He has trained over 2000 participants on various domains from companies like Reliance Industries Limited, Reliance Communications, Yes Bank, Citigroup, Integreon, Essar IT, HCC, CMS Limited, Aker Kvarner Powergas, Datamatics Techlogies Ltd.

Ms. Dipti Patel has more than 10 years experience in Engineering and IT field which includes initial 4+ years of experience in Engineering sales and over 6 years experience in Information Technology. Dipti is associated as a Senior Consultant with PCS, one of the pioneers in Information Technology field in India.

Education: D.E., CISA (USA), CISM (USA), ITIL V3, ISO 27001 LA

Dipti has acquired her strengths in Business Processes of large scale product manufacturing, Process Engineering in ERP products, IT Service Management and Information Security domains. She has experience in ERP Upgradation, Divesture and Implementation Projects of SAP and MFG/PRO. She has lead ERP Implementation and Infrastructure Migration Projects in her earlier engagements. She has also been an active member for various Consulting Projects at GTL Limited, Reliance Tech Services, TechProcess Solutions Dawnay Day AV Analytics Pvt. Ltd., and SG Analytics Pvt. Ltd.

She has trained significant number of participants on information security – Core teams, Awareness, Internal Auditor; during her project assignments.