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REGISTER NOW
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Dear Business Partner,
We are pleased to announce a Quarterly Open Workshop to build your competence in the area of ITIL ® V3 Foundation Course during
March - May 2010.
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Workshop Schedule
(Weekends) |
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March 2010 |
April 2010 |
May 2010 |
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20-21
Mar 2010 |
17-18 Apr 2010 |
22-23
May 2010 |
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We also offer these programs as
Client Batches. The location of the training could be either the
Client Location or at our
Training Center. If you do have smaller batch sizes, then you could consider nominating them in the
Open Workshops on the dates mentioned below.
CERTIFICATION: Examination Coupons for ITIL V3 are available and can be arranged at an extra charge.
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Why are we different: |
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The course is designed and delivered by experience
consultant working on large scale ITIL, ISO 20000, ISO
27001 Projects.
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Practical case studies and examples to map with
ITIL projects.
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On the Spot Gap Analysis with ITIL.
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Introduction to ISO 20000 & other best Practices
in IT Governance.
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Post Training Support.
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Some of the companies who have trained with us are
ABN Amro Central Enterprises Services Pvt Ltd,
Aditya Birla Mangement Corporation Pvt Ltd, Bank Of America, Essar Information Technologies Limited, France Telecom Group,
Gujrat Gas Company Ltd. HDFC Bank, Hindustan Construction Co. Limited, Integreon Managed Solutions, Intelenet Global Services, J P Morgan Services India Pvt Ltd, Nelco Ltd, NSE.IT Limited, Nycomed
Pharma Pvt Ltd, Siemens Information Systems Ltd, Sparsh
BPO Services Ltd, Standard Chartered Bank, Symantec Software India Pvt Ltd, Tata AIG Life Insurance Co Ltd, Transocean Offshore International venture Ltd, Wipro Infotech Limited, Yes Bank and many more...
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Workshop Overview: |
What is ITIL?
ITIL is a framework of best practice techniques to facilitate the delivery of high-quality information technology services. ITIL outlines an exhaustive set of management procedures to support organizations in achieving both value and quality in IT operations.
As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. |
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Workshop Objectives:
• Understand the key principles and concepts of IT Service Management.
• Understand the benefits it can bring to your organization.
• Understand the various processes in Service Management and how they relate to the Service Lifecycle.
• Understand the IT Organization structure and the roles involved with the Service Lifecycle.
• Understand the relationships among the components of the processes.
• Understand the ways to measure the effectiveness of the Service Lifecycle.
• Preparing for ITIL v3 Foundation Exam.
Detailed Course Outline link:
ITIL @ V3 Foundation Course |
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Who should attend:
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IT Managers
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IT Staff and
process owners
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IT Developers
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IT Management
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Project and Business Managers directly involved in IT
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Implementing &
operating IT services in-house or for
external customers
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IT Staff and
process owners
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IT Consultants
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Quality
Assurance Professionals
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IT Auditors
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IT Service
Management Professionals
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Executives
managing
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Any member of an IT organization in delivery of
IT services.
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Lead instructor - Mr. Parag Patki |
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Mr. Parag Patki
is ITIL Certified, Certified Information System Auditor (CISA) from ISACA, USA, CISSP from ISC2, USA and BS 7799 Lead Auditor from BSI, UK. His domain expertises
are IT Service Management and Information Security
Management. He has also cleared Exam in CGEIT
(Certified in the Governance of Enterprise IT) |
Mr.Patki currently as a Principal Consultant, is heading the Consulting Division of the transnational US$ 300 million PCS group a leading IT Solutions and Services Company.
His domain expertise is IT Governance, IT Service Management, Information Security Management and Project Management.
He has 14+ years experience in IT Services and is a recognized trainer. In last 6 years he has trained over
3000 participants on various IT disciplines including ITIL, ISO 20000, ISO 27001, PMBOK, COBIT, Cyber Law and Penetration testing. He has also spoken at national / international conferences and leading professional member organizations like ISACA Chapter in Mumbai.
Mr.Parag has been a leading consultant who has worked on ITIL, ISO 20000, ISO 27001 and ISO 9001 consulting projects. He has lead multiple large Infrastructure Management and BPO projects with team size over 350+ members. He has led projects of ITIL/ISO 20000 implementation in ONGC (a fortune 500 Company), GTL Limited, TVS Iyengar and Sons Limited and Star TV. He has trained participants from leading organizations such as Reliance Industries Limited, Reliance Infocom, France Telecom, Yes Bank, NSE IT, J P Morgan and Chase, Citibank, Aker Kvarner, etc.
He has also led ISO 27001 implementation projects in Aptech Limited, Ship Building Center, GTL Limited, TVS Iyengar and Sons Limited, Tech Process Limited. He was also involved in implementation of ISO 9000 in a BPO company and a Telecom infrastructure Company.
His articles are published in Indian Express group, a leading publication house in India.
He loves training and is a hard-core trainer. His style of training of making things simple, mixed with humor, makes participants comfortable through out the training sessions.
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Workshop Details:
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Workshop Venue: |
Pragati
Software Pvt. Ltd.
Lok Center
Marol Maroshi Road
Andheri (E)
Mumbai - 400 059. |
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Workshop Timings: |
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9.30 a.m. to 5.30 p.m. |
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Sufficient Enrolment Required: |
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Pragati Software reserves the right to postpone any program due to insufficient number of enrolments. |
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Compulsory Registration: |
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Please note that you need to register for these programs atleast 7 days in advance to the start date of the training. We would be unable to accommodate any participants on the day of the training without prior registration. |
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Infrastructure: |
We shall provide the entire infrastructure for the training. Study material as applicable would be provided. We shall provide vegetarian lunch, tea and biscuits for the participants.
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For
more details: |
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*Contact Tel: +91-22- 30910000 (100 Lines),
Fax: +91-22-29207388
URL: http://www.pragatisoftware.com |
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Thanks & Regards,
Preeti Sharma
Director - Marketing |
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